Adblue problem

41847 Views 18 Replies 12 Participants Last post by SiWri, May 9, 2021

BOS

Discussion Starter · Jul 9, 2016

I've a 163PS diesel XE and the low DEF came on with the car approx 5 weeks old and with 2200 miles of standard motorway driving in normal mode. A day or two later the 500 mile countdown message appeared 'no engine restart incorrect diesel exhaust fluid detected'. The leasing company doesn't covered the expected 'once between services' top up and the nearest Jaguar dealer quoted £50 for the supply of DIY containers (not sure if it was for one or two). As I've a fuel card I bought 3 * 1.5 litre REDEX containers at £10 each from a Shell garage. That was yesterday and I've since driven about 30 miles, 3 journeys, 1 hour driving and now the car still plans to shut down in 456 miles. Any advice from members would be much appreciated.

1 - 19 of 19 Posts

Dale Rolfe

· #2 · Jul 27, 2016

I would appreciated it if someone who knows this system could respond.
I have no intention of ever topping my ad-blue tank, and am concerned that the vehicle will stop if i don't.
I have some serious doubts Jaguar would ever make an electronic interlock with this tank level, but am i wrong ?

sheepfarmer

· #3 · Aug 1, 2016

Got this same message on my XE but I don't think it relates to fluid level. Googled the message and found a Landrover forum that suggested the issue was a software problem curable by a "patch". Must be a warranty job surely.

Mine booked in for Wed and will let you know the outcome

sheepfarmer

· #4 · Aug 4, 2016

Dealer drained tank and re-filled with no result. Currently they're in discussions with Jaguar who claim it's a new problem.

sheepfarmer

· #5 · Aug 4, 2016

Dale Rolfe said:
I would appreciated it if someone who knows this system could respond.
I have no intention of ever topping my ad-blue tank, and am concerned that the vehicle will stop if i don't.
I have some serious doubts Jaguar would ever make an electronic interlock with this tank level, but am i wrong ?

Apparently after due warning of miles left before the event the car will fail to start if you don't refill your ad blue tank.

Reactions: 1

Predator

· #6 · Aug 7, 2016

So even if you have some adblue left and it's no completely empty, the XE won't start? Well that's inconvenient, that means you'll always have to keep some in your trunk.

Dale Rolfe

· #7 · Aug 8, 2016

I just went to the local Jaguar dealer having had the same alert on my onboard computer.
The dealer informs me that :
Yes the Car will refuse to start ( it will not shut down ) again after the 500 km countdown expires.
Jaguar are not allowed to disable this feature as it is required under EU and US regulations for all diesels.
The AdBlue tank is 17 litres to fill and lasts approx 20-23000 km.

I bought 16 litres at my local car shop and the special filling hose ( type AdBlue at BASF to see this ) and filled the tank up, and it was no hassle at all and done in about 15 minutes.

No need to keep any in the trunk, as if you fill the tank it lasts a long time ( about 1 lire per 1000 miles ) and even if you get the low alarm ( from 1 litre in the tank ) you still have 1000 miles to sort it out.
I went from alarm to calm in no time when i figured this is no trouble at all, just another one of those routine jobs that have to be done from time to time.

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Reactions: 1

Stan

· #8 · Sep 12, 2016

My Mercedes E350 Blu Tec requires Ad blu and it's really not a problem filling the tank. I found a carton of Ad Blu at Wal Mart and while I forget how much I paid it was probably less than $10. The engine requires very little Ad Blu and it takes very little work to fill the tank, so I consider it well worth the little cost and effort to get the benefits of a great turbo diesel.

I'm on this forum because I'll be ordering an XE diesel in the next couple of weeks so I'm taking advantage of the forum to get some great information about the XE before it arrives.

sheepfarmer

· #9 · Oct 4, 2016

sheepfarmer said:
Dealer drained tank and re-filled with no result. Currently they're in discussions with Jaguar who claim it's a new problem.

Dealer eventually got it sorted (so we thought) but now, about 2500 miles later, the same message re-appears! Can't imagine it's an isolated issue but according to dealer both they and Jaguar are still trying to solve the problem by trial and error and it will take at least a couple of days!

Anyone had a successful conclusion to this problem?

Stan

· #10 · Oct 31, 2016

Sheepfarmer, have they diagnosed your problem yet ? I've got my XE Prestige on order and would love to know how this played out before my vehicle arrives.

LAMMIC

· #11 · Sep 8, 2017

Aujourd’hui en septembre 2017 apparemment jaguar n’a toujours pas résolu le problème de l’ADBLUE sur ses moteurs diesel . Je possède une XE neuve et j’ai dû, à deux reprises, ramener mon véhicule chez le concessionnaire pour modifier les paramètres de l’ordinateur de bord. Malgré un appoint de 5 litres d’adblue le message du tableau m’informait que la distance restante ne cessait pas de diminuer. Avez-vous eu des problèmes similaires, que faire ???

Dok10

· #12 · Jul 20, 2018

Incorrect adblue diesel exhaust fluid message

I had the same error. Another dealer said it was a faulty nox sensor but Jaguar said it was the wrong adblue that I used which I bought in Halfords. I used this a few times with no problem. Jaguar charged me over £180 to drain and refill the adblue tank and said there was no sensor issue.😡 no mention on adblue bottles what cars it’s for. SCAM!

[email protected]

· #13 · Jan 16, 2020

Having the same issues with a 2017 Diesel XE. Since late 2019 the vehicle has had a combination of messages from adding DEF to “no restarts after ### kms due to incorrect DEF.” First service — Car dealer reloaded software. Weeks later same error message — dealer replaced sensor and updated software. Now January — same error and back at dealer. Would like to know if any other owners are having the same issues.

Rhona

· #14 · May 23, 2020

My xe has been back five times,still have the same problem and no independant dealers have the soft wear to attempt to help.

Keatosmard43

· #15 · Jul 9, 2020

Dealer drained tank and re-filled with no result.

SiWri

· #16 · Apr 26, 2021

Hi, Anyone else had this problem. I purchased my JLR approved 2017 XE R Sport 180 AWD in Nov 2020 with 35,500 on the clock. End of Jan 2021, with 38000 miles I had "incorrect AdBlue quality detected" message, then "525 miles before no start" message. Jaguar drained, updated software and reset fault code. All ok until today, same message appeared at 42000 miles. Last DEF check last week said 4000 miles left. Now 497 til no start. Booked in to JLR for diagnosis 28th April. I'll post a follow up when sorted. Having read these comments though I'm not confident they will give a permanent fix. I expect better from Jaguar.

SiWri

· #17 · May 8, 2021

Here's my follow up: Went to JLR and they diagnosed a faulty dosing module after having my XE for 5 hours. It was rebooked for a new module that has been fitted and everything has been reset, I'll see how it goes.

If it appears again, it will be pretty obvious to me that Jaguar haven't got a clue what the exact cause is and are happy for us to pay when out of warranty.

Has anyone had this problem mapped out? I've found a company who say they can carry out a remap that will disable the count down and non start message. Anyone tried this?

Mel74xxx

· #18 · May 9, 2021

SiWri said:
Here's my follow up: Went to JLR and they diagnosed a faulty dosing module after having my XE for 5 hours. It was rebooked for a new module that has been fitted and everything has been reset, I'll see how it goes.

If it appears again, it will be pretty obvious to me that Jaguar haven't got a clue what the exact cause is and are happy for us to pay when out of warranty.

Has anyone had this problem mapped out? I've found a company who say they can carry out a remap that will disable the count down and non start message. Anyone tried this?

Hi, just wondering what they charged you? I'm having same issue the now with my XE, JLR want 170 just for diagnostic and its booked on for Fri but my miles will be gone by then. My father in law is an auto electrician and had it all checked yest but he didn't have a jaguar specific tool to try and reset the system as he believes that could be what is required as its not the sensors 🙈

SiWri

· #19 · May 9, 2021

Mel74xxx said:
Hi, just wondering what they charged you? I'm having same issue the now with my XE, JLR want 170 just for diagnostic and its booked on for Fri but my miles will be gone by then. My father in law is an auto electrician and had it all checked yest but he didn't have a jaguar specific tool to try and reset the system as he believes that could be what is required as its not the sensors 🙈

Luckily for me, it was FOC as I've still got 6 months warranty left. I dread to think how much it would be for the part. I believe it has to be JLR specific diagnostic tool at the moment to reset it. I'll be speaking to the company I mentioned about mapping the countdown out soon and will see what's involved, might be cheaper than going to JLR every 3 months.

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