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Yeh but problems or issue's included in these surveys also include the new owners having problems using features in the car because they are to lazy to read the vehicle owners manual and other random stupid stuff like that.
 

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Are you sure? It seems to me that they wouldn't include things that are just because people don't know how they work, as opposed to the feature actually being broken.
Yep from what I was told it does include it. Same with complaints from user error not being able to pair phones to the vehicle and ect where it could be the actual phone manufacturers problem.
 
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