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Discussion Starter · #1 ·
Jaguar has found itself at the top of the JD Power & Associates US Customer Service Index Study. The study is based on a 1,000 point scale where a high er score indicates a higher level of satisfaction.

Jaguar topped the list with a score of 877. This is especially impressive since last year Jaguar was below the industry average with a score of 853.

Rounding out the top five were Lexus (870), Audi (865), Lincoln (861), and Cadillac (858). Strangely enough, Land Rover, the sister company to jaguar, came in dead last in the luxury category with a score of 823.

Read more here: http://www.leftlanenews.com/jaguar-buick-top-latest-jd-power-service.html
 

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Not bad at all, doing better than Lexus is always a good thing as they've been known to be amazing with just about the whole experience.
 

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Discussion Starter · #3 ·
Weird how LR is at the bottom of the luxury segment though. You'd think that LR would follow in the footsteps of Jag if Jag's strategy is working.
 

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that it is
while they are connecte d and under the same umbrella, that doesn't speak much for how front end operations are. maybe with this information out there it might help to spark some change on their end....that's if they see the need or even care about this.
 

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Discussion Starter · #5 ·
that it is
while they are connecte d and under the same umbrella, that doesn't speak much for how front end operations are. maybe with this information out there it might help to spark some change on their end....that's if they see the need or even care about this.
You don't think they care about this? Its bad publicity and it also is a reflection of the poor experience that their customers have. It would be the cherry on top if LR didn't even care.
 
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