[Phil Mead-Stubbington]

My XE is a year old, and has developed faults with the Satnav and iPhone USB connectivity.

In the case of the Satnav, the fault is intermittent but an error message comes up saying that it’s unable to read the memory card (despite the fact the card is always in), then the whole system crashes.

With the iPhone USB connectivity, despite trying different iPhones and cables, it’s now impossible to play anything on the iPhone via USB. The system displays a ‘please wait’ message which never goes away. It works fine via Bluetooth, although of course the InControl app doesn’t work over Bluetooth.

It occurred to me that both the memory card slot and the USB connection are on the same panel.

Has anyone else had issues with either of these?

Thanks,
Phil

 

[Predator]

Haven't heard of this issue from others yet. Have you brought this up with the dealership? They should fix it since the XE is a new model and falls under the factory warranty.

 

[Rick]

My 2017 XE is only nine months old but in that time there have been numerous issues with the entertainment system including iPhone USB connectivity. Sometimes it will connect and sometimes not. Sometimes the playlists get mixed up and it repeats a song three or four times before moving on to the next one. It will do this for the first three or four songs, delete the remaining songs and then start again. Sometimes the system won't boot for up to twenty minutes after starting the car.

Sensors go off-line, the backup camera won't work, audio will mute and not turn on again until the car has been stopped and restarted. The list of issues is unimaginably long.

It's been at the Jaguar dealership where it was purchased new for over two months in total where they have replaced the computer, the communications module, the USB cables, the touchscreen, the DVD player and they have installed software and software patches numerous times. Basically the system is junk.

Maybe someday they will build a reliable system but I can't wait to dump this piece of garbage. I hope it bursts into flames while I'm sleeping.

 

[Rick]

Audio will mute for a second and then come back while playing a song. The touch screen will become unresponsive or it will allow some touch screen buttons to work and not others. Nothing is consistent, it appears to work or not randomly and I've learned not to trust the safety features of the car.

We are not the only ones experiencing problems either. If you look around on the various forums these issues occur over and over again and they are not limited to the Jaguar brand. Range Rover shares the same system and many of the modules so they have the same problem.

The next car I buy will have Apple CarPlay. Jaguar should really leave the development of their computers up to someone who knows what they are doing.

 

[NewLester de Rocin]

One thing I learned early about a luxury performance car (not a regular luxury car, but a luxury performance car)… is that the designer and fabricator did NOT build the entire car. They are the designer and builder of the performance portion of the car… engine, suspension handling software, frame, etc.

…But when it comes to the INSIDE, they have a contract with a “Supplier”. The Supplier gives them the assembly of the trim and leather, and plastic doors and hinges, and the sound system wiring set-up of course, and the console computer (what we used to call the Head Unit, back when cars had just a radio-cassette-and CD player in the dashboard).
I can just picture it: Once the word got out that Jaguar was making this experimental new XE build, every cool-talking but inconsistent-delivery supplier was working hard to convince Jaguar to hire THEM for the leather seating suite, for the Head Unit design, or for the Window Operating motors and control package. “Let us supply the Media Operating Unit—our V-5 mark-2 unit is the best, with responsive touch screen, etc---Volvo loved the V-3 version we gave them last year! Please-please-please?” Jaguar has to take the risk and hope the supplier they ultimately chose isn’t fudging about what he ultimately delivers.

I know I can count on Jaguar for a good frame, engine, suspension and handling system.

I know when the moonroof doesn’t work properly, it’s that Jaguar simply but their faith in the wrong supplier, and the supplier let them down. Let me down, too, of course.

So you can expect Jaguar, like any luxury performance brand, to improve the way the car drives next year… but don’t have too much faith that the Supplier will deliver a better “X” package for your car next year.

 

[Rick]

If you could get the car without an infotainment system, touch screen, stereo, backup camera, heated seats and without parking, tire or traffic sensors (or sensors of any kind actually...) you would have a decent performance car. The interior would still be cheap and plastic and parts would fall off while driving but other than that it would drive really nicely. I'm not sure what cars to compare the Jaguar to but it certainly wouldn't be Audi, BMW, Mercedes or Porsche. Jaguar just isn't competing in the same class. I'm not aware of any other car that has so many issues. It looked great in the showroom and the test drive was fantastic. Living with this new (2017 XE-R Sport) unreliable car that spends almost as much time in the shop as on the road is growing tiring. I'm not sure it will make it through the winter and I'm now running and screaming back to the German manufacturers. The good news is that the new Jaguars continue the fine tradition of Jaguars of old. Nice to look at and drive around the block in between trips to the dealer where it spends most of it's time.

 

[Rick]

I'm going to share some other links but this person did a nice series of reviews on the InControl Touch Pro system found in many Jaguar and Land Rover products.

He also posted this on his Facebook feed:

"Hey Jaguar, what's the matter?

You deleted all my posts about the frustrating issues of the InControl Touch Pro system in my new F-Pace.

I spent a lot of time capturing some of the many issues with the ICTP and posted to your FaceBook page so others could make informed decisions when buying your product.
I'm sure you would want transparency with your customer, and operate ethically and with customer care at the heart of your culture.

I'm confident you want to deliver a quality product to us. Please don't delete your customer's posts. We spend a lot of money for your product, and I spent $3200 for the technology upgrade to the InControl Touch based on the marketing material you publish. The upgrade promised the Pro upgrade would contain all the wonderful features of the ICT plus great new enhancements like a larger screen, customization and killer new features and apps.

Unfortunately, It doesn't. I don't have the ability to use Voice Commands on the Navigation like ICT has, and I can't received SMS messages like owners with ICT can regardless of what phone I use, just for starters...

Oh yeah, I forgot to mention that the InControl Touch Pro actually doesn't work all that well either. Generally, it doesn't work much at all.

...Hey prospective customers. You should be informed before you buy a shiny new Jag (or Land Rover) with InControl Touch Pro upgrade. Check out some of these videos and see what you get..."

https://www.youtube.com/playlist?list=PLCxn4eervmVR5XHIOPp6AaQfVll_DU0r-

 

[NewLester de Rocin]

LOL, that’s funny.
Yes, it is a headache that some of the XE owners got some bugs is any of a ton of areas in the car, and some got a pristine build with not more than a picky problem here or there.

To Jaguar’s credit, I will say you shouldn’t compare the “XE” design and build, to ANY other car Jaguar created at this time. The typical Jaguar is a car with a big history, and is comparable to other brand luxury or performance cars.
But with this ONE car, Jaguar made a very daring experimental decision in order to reach out to a “less stuffy, less stodgy, broader-wealth” market (whew, those are the most diplomatic words I could come up with). They wanted this one build to be the most affordable, most energy conscious design to carry a Jaguar plate. The decision meant pushing most of the cost of the car into frame and engine design, and go as light as possible on the luxury amenities and cabin toys.
That results in a loose and sometimes disappointing interior for your creature comforts… just an extraordinary demonic performance on the road. MY kind of car. MY kind of Jaguar.
But clearly, not going to make many luxury owners happy, and definitely not going to be trend for all future designs.

Like I said, a very daring decision to make.

 

[Kingpin]

It would be great if we can track the build numbers and correlate that to the issues experienced, who knows we might discover that certain batches are where the problem cars are from. Not good for those with the problems but good for the overall community.