Jaguar XE Forum banner
1 - 6 of 6 Posts

· Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
Hi all,

I was wondering if anyone else has had a water leak filling up the backseat foot well behind the drive?

I had it fixed twice and both times it was soaked after rain.

It's back at the dealer and they are going to work with Jaguar USA to replace the car.

Apparently there was a recall for this but I was never notified. Anyway, hopefully it's replaced. Anyone else run into this with their XE?

Thanks
Jeff
 

· Registered
Joined
·
8 Posts
Discussion Starter · #3 · (Edited)
They actually replaced the rugs and had it for 5 days the first time.

The second time they dried and a few other things to prevent corrosion.

The third time I said don't bother. I want a new car at this point and they have started the process with Jaguar USA to get approvals to swap the car out.

I called Jag also when I saw the water again the third time and they also said they will open a case to replace it with the dealer. So far seems like they are going to give me a new one altogether.

I brought the car to them Friday and they have had it since then. They gave me a RR Evoque in the meantime. Which came in handy since it snowed like crazy the next day lol
 

· Registered
Joined
·
8 Posts
Discussion Starter · #5 ·
So the recall was for an A Pillar seal.

That's what they "fixed" twice.

But when I brought it to the dealer I bought it from and they were starting he processnto replace the vehicle, literally as I was sitting there a new recall came in for the same type of seal issue but for the boot.

Who knows. I may have been getting water from both.

I'm still waiting to hear if and when it's approved by jaguar USA to replace. I'm starting to loose my patience a little now though.
 

· Registered
Joined
·
8 Posts
Discussion Starter · #10 ·
Yeah, it's been at the dealer now 2 weeks. I know the dealer agrees it needs to be replaced, I think Jaguar is the one holding it up. Which is not making me happy if that is the case. I know these things take time, it's ridiculous.

There is no way I'm accepting an offer to try a fix one more time. I will be escalating this week coming up though if I dont hear anything back.
 

· Registered
Joined
·
8 Posts
Discussion Starter · #12 ·
Yeah so Jaguar rejected the replacement since it wasn't 3 times but Manhattan JLR said they would make good on it and eat the cost for me and then they would go after the dealer that messed it up twice.

Apparently the work was so bad at Paul Miller Jag in Madison NJ that they took pics and immediately sent it to Jaguar USA. Jag was going to go after them for reimbursement.

Anyway, I would have had to start a new finance for the same car. I asked what if I took it back cuz Manhattan said they tested extensively etc. I really didn't want to lose the 6 months I paid in.

So they said well you take it back if it happens again Jaguar has to replace it no questions asked and I don't start fresh on a finance.

Jag offered to pay two payments I said no, if I take it back I want extended warranty forget the payments.

They agreed. So I took the chance and took the car back. Not a drop in it since. The fact Manhattan was going to eat the cost showed me they were a really upstanding crew so I said you know what, I don't want them to eat the cost cuz Paul miller sucked. If it happens again I get a new one.

It's been a few months and everything has been good.

So anyone reading this in the NY NJ area and want a Jag, go see Roman at Manhattan JLR. He's the man.

Hopefully you get yours taken care of soon. It's definitely fixable. They got it right on mine.
 
1 - 6 of 6 Posts
Top