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Discussion Starter · #1 ·
My Jag xe engine seized 2 months ago on motorway- was found to have no oil in it with full service history and extended warranty

The warranty company are refusing to pay out (they have tried every excuse in the book; and finally decided that the lack of engine oil in the engine is my fault and is the reason for rejecting the claim (this was after wrongly rejecting the claim on the basis it hadn't been serviced on time which was later proved to be incorrect)....

the car is an 2017/18 model with just 60k on the clock; surely modern car engines shouldn't seize like this; and I thought the whole point of buying an extended warranty (through a franchise dealer) is to cover such expensive repairs

would be grateful for any constructive advice as to how to proceed....
 

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My Jag xe engine seized 2 months ago on motorway- was found to have no oil in it with full service history and extended warranty

The warranty company are refusing to pay out (they have tried every excuse in the book; and finally decided that the lack of engine oil in the engine is my fault and is the reason for rejecting the claim (this was after wrongly rejecting the claim on the basis it hadn't been serviced on time which was later proved to be incorrect)....

the car is an 2017/18 model with just 60k on the clock; surely modern car engines shouldn't seize like this; and I thought the whole point of buying an extended warranty (through a franchise dealer) is to cover such expensive repairs

would be grateful for any constructive advice as to how to proceed....
I am experiencing an identical set of circumstances to those which you have described above. It sounds like you are further down the line with this than I am as the engine seize happened to my car today. Where did you end up in terms of who was liable for the costs of rectifying this problem? Any advice greatly appreciated!
 

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Please see posting replies in other forum ; took ages to sort out ; Jdealership have finally agreed to pay after getting in touch with head office (I can give you email address if it helps)

my belief if that the warranty company should have paid so will be making a complaint to the financial services ombudsman in due course

good luck ; and persist otherwise they will try and pull a fast one!
 
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